Account and data deletion

1. Request deletion without installing the game

To request deletion of a DishMesh account and associated personal data, email team@the-vault.life from the address linked to that account, if possible. Include your DishMesh game account identifier or the information needed to find your record. You can request deletion of support information even if you have no game account.

Prepare a deletion-request email

The link opens your email application with a draft. Nothing is submitted until you send it. You can also write directly to team@the-vault.life. Do not include your password, one-time sign-in codes, full payment-card details or an unnecessary identity-document copy.

Our company contact phone is +506 8635 7310. Email gives us a written record of the request; tell us if you need another accessible way to make it.

2. Current device-local review builds

The current DishMesh review build does not create a live online account or upload cloud saves. There is therefore no DishMesh server account from that build to delete. To erase the device-local save, use your device's app-storage controls for DishMesh. This permanently removes the local career progress and settings concerned.

Device or store backups may be separate. Clearing app storage, uninstalling or signing out does not request deletion of information held by a provider or information already sent to our support team.

3. Online accounts when available

If a release allows you to create an account inside DishMesh, that release must also provide a readily discoverable in-game option to initiate account deletion, alongside this external request route. We do not claim that the current review build implements that online service.

For an online account, the deletion request covers its profile, cloud progress, related game balances and entitlements, and personal data tied to it, except records that must be retained for a specific lawful reason. Deletion can make the affected cloud progress and entitlements unrecoverable. It is not merely a temporary suspension.

4. Verification, timing and retained records

We may ask for proportionate information to establish that a record belongs to you. We normally respond to a GDPR request within one month; if a lawful extension is needed, we explain it within the first month. We confirm the result or explain why a particular part of the request cannot be fulfilled.

Transaction records required by law, information needed for an active dispute or fraud investigation, and the minimal record necessary to document the request may be retained for that specific purpose. We explain the relevant categories, reason and retention period or criteria. Provider backups may expire under their own applicable schedules.

A deletion request does not automatically cancel an app-store subscription or request a purchase refund. Use the relevant store controls as well; any mandatory refund or consumer right remains available.

5. Company and privacy information

PROLOGO SOLARENGO – UNIPESSOAL LDA · NIPC 518816893 · D-U-N-S 348512284.
Rua Joaquim António de Aguiar 43, R/C Esq., 1070-150 Lisboa, Portugal.

Read the DishMesh Privacy Policy for the proposed data handling and your rights. For correspondence about visits to this studio website, see the website privacy policy.